At Moon we take your privacy very seriously. Therefore, we have a policy that establishes how your personal data is treated and protected.
You can send us your comments or suggestions by email (firstname.lastname@example.org) or by calling 988 108 444, Monday through Friday from 10:00 a.m. to 1:30 p.m. and 5:00 p.m. to 8:30 p.m.
Who is responsible for the processing of your personal data?
The company Doallo Plata S.L., is responsible for processing the personal data that you provide us and is responsible for said personal data in accordance with the applicable regulations on data protection.
Doallo Plata S.L. is a registered company, with CIF: B32344194, and with fiscal address at C/ Progreso 87, 32003 Ourense (Spain). We run https://moonplata.com (the "Web"), so we are responsible for processing the information provided and obtained through the Web, which will be included in our personal data files.
We collect different types of information when placing your order and we process the information in order to be able to offer our services correctly.
We can collect different types of information when you wish to place an order on the Web. We may ask you for information such as your title, name, gender, email address, address, delivery address (if different), telephone number, payment details, payment card or bank account information. and IP address. All this information is necessary to provide you with a good service.
We may also use such information to identify our customers in order to improve our service and business. We can send you personalized marketing communications by email, send you certain information that we think may be of interest to you.
We may be able to provide certain personal information to third parties (such as the courier company that will have knowledge of your address).
Bank information must be accurate and not misleading.
The information about your orders will be stored and you will always have access to it in your user account.
Personal Information Provided to Third Parties.
-Messaging services and sending of newsletters: The electronic bulletins or newsletters are managed by Mailchimp. When using the services of this platform to carry out email marketing campaigns, subscription management and newsletter sending, you should know that Mailchimp has its servers hosted in), outside the EU in the US and is covered by the EU- US Privacy Shield, whose information is available here, approved by the European Protection Committee. MailChimp. 675 Ponce de Leon Ave NE, Suite 5000 Atlanta, GA 30308.
-Analysis service: Google Analytics: a web analytics service provided by Google, Inc., a Delaware company whose main office is at 1600 Amphitheater Parkway, Mountain View (California), CA 94043, United States (“Google”). Google Analytics uses "cookies", which are text files placed on your computer, to help the site analyze how users use the website. The information generated by the cookie about your use of the site (including your IP address) will be directly transmitted and stored by Google on servers in the United States.
-Advertising: The site uses the “Google Adsense” advertising network, a service provided by Google, Inc., a Delaware company whose main office is at 1600 Amphitheater Parkway, Mountain View (California), CA 94043, United States ("Google").
-Payment gateways: Only the payment processing company Redsys and PayPal have access to the bank data linked to these payment methods, so Moon does not know or record data during the payment operation or at any other time.
To access the Web, they require the activation of said cookies. Cookies are small text files that allow your computer to be identified as a unique user on our server each time you visit certain web pages.
Use of personal data.
While you are using Moon's services, we will process and store your personal data in order to prepare your orders and send them to your home, improve your user experience on our website, resolve any type of incident as quickly as possible, recommend products that you have forgotten in your basket, inform you of offers so that you save the most on your purchases and to detect, investigate and mitigate possible cases of fraud in the use of our platform. In short, to be able to offer you the best service that an online store can offer.
Once you request the deletion of data from Moon (see below) your personal data will be deleted and will be unrecoverable.
In any case, the client is responsible for the protection of his password.
We implement all the measures that are within our reach to guarantee the security and privacy of your information. We store your data on a secure server. Regarding the card information, we use encryption procedures with SSL (Secure Socket Layer) protocols, one of the most advanced and effective data protection systems currently available.
Moon guarantees the confidentiality of your Personal Data and that they will not be transferred to third parties without your knowledge. However, Moon will disclose to the competent public authorities the Personal Data and any other information that is in its possession or is accessible through its systems and is required in accordance with the applicable legal and regulatory provisions.
What are your rights?
Right of access:
You have the right to request your personal data that we have, contact us through email@example.com and we will provide them to you.
Right of portability:
Whenever Moon processes your personal data through automated means based on your consent or agreement, you have the right to obtain a copy of your data in a structured, commonly used, machine-readable format transferred to your name or to a third party. It will include only the personal data that you have provided us.
Right of rectification:
You have the right to request the rectification of your personal data if it is inaccurate, including the right to complete incomplete data. If you have a Moon account, you can edit your personal data in that account.
Right of deletion:
You have the right to obtain without undue delay the deletion of any of your personal data processed by Moon at any time.